Delivery Information

Green Man Honey & Avalon Candles will take appropriate care to ensure your purchase arrives safely – in the unlikely event of any problems, please feel free to contact me and I will be happy to help.

UK SHIPPING:

I endeavour to provide the most economical rates for my customers, dependent on current 3rd party shipping rates. At the moment I offer a Shipping Flat Rate with DHL. For each order under 20 Kilograms within the UK, I am charging £8.95 which covers, handling, shipping fees and packaging. If an order is placed which will be over 20 Kilograms, I am going to split the order into TWO parcels and charge each parcel with £8.95 Shipping Flat Rate. Free Shipping for orders over £50.00!!! This is for shipping to Wales, England Scotland the Highlands and Islands. Sadly, I have to charge this amount due to the fact that I am running a small company and at the moment there is no way that I can afford to offer a standard ‘Free Shipping’ option. In case I have more orders in the future, I am going to look into ‘Free Shipping’ and I am more than happy to offer this option.

EU SHIPPING:

I am pleased to offer an EU Shipping Option with DHL for as long as possible. Shipping within the EU will be charged as an EU Flat Rate, is Tracked and will cost £15. This is for orders up to 15Kg in weight.  That is the cheapest option I can offer at the moment. We all know that due to the current Brexit Clusterfuck everything will be changing soon. No one knows what will happen after the 31st of December. So watch this space! 

More information:

All purchases are dispatched on a “Made To Order” basis. Shipping days are every Monday, Wednesday and Friday, excluding UK bank holidays. Whilst every effort is made to despatch all orders within 48 hours, please allow in certain situations up to 28 days for delivery, especially for customised items. Please feel free to contact me for more information about possible delivery dates/methods for ‘In Stock’ and ‘Out of Stock’ before you place an order. There is also the option to purchase items online and book them for ‘Pick Up At Market Stall or my Shop'. This option must be placed no later than two days before Market Day for ‘In Stock’ items and not less than 7 days before Market Day for ‘Out of Stock’ items. The ‘Pick Up At Market Stal or Shop’ option needs my confirmation beforehand and is just available after the payment was successful. I cannot accept any cheques for this option. 

Subject to availability, I am going to despatch your order as soon as possible after I accepted your order. The precise timing of a delivery cannot be specified but I will do my best to get the items to you ASAP. Green Man Honey & Avalon Candles shall not be liable or deemed to be in breach of contract for delay in delivery or failure to make delivery of any goods due to circumstances beyond my control. Once delivered, the products ordered will become your property and your responsibility, except in relation to products that are damaged or faulty when delivered or incorrectly delivered. I cannot accept any liability for their loss, damage or destruction after they have been delivered.

Returns Information

Green Man Honey & Avalon Candles offer a no quibble 14 day returns policy on normal ‘In Stock’ items. Customised items are strictly exempt from returns and no refund or exchange can be arranged. The item must be returned in its original condition for exchange or refund at my discretion. Please contact me ‘BEFORE’ you return the item! Green Man Honey & Avalon Candles is unable to refund returns shipping costs unless the error is on my part or the item is faulty.

Gift Vouchers

These conditions apply to Gift Vouchers which have been purchased from Green Man Honey & Avalon Candles. Gift Vouchers have a claim code with a combination of letters and numbers and can be redeemed at www.greenmanhoney.co.uk or at my market stalls on any purchase made in GBP sterling. If the value of an order exceeds the value of the voucher the balance must be paid online by either credit/debit card or in person. If the full amount of the voucher is not redeemed, the balance will be lost. It is only possible to redeem one Gift Voucher against an online order, it is not possible to combine the use of Gift Vouchers with other Promotional or Discount offers. Gift Vouchers expire one year and one day from the date of issue. Gift Vouchers are transferable and have a cash redemption value of 0.001p.